MSP

We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.

We're continuing our restoration efforts regarding this issue affecting a subset of channels with custom message retention settings. While we work to resolve this issue, data retention processing remains paused for affected customers. We will provide another update as additional information becomes available.

We continue to work on bringing affected hardware back online. Since our last update we have made progress that will not be visible to customers, but is required for recovery. We are working in parallel to bring all devices online as safely as possible. This work is expected to take several hours to complete and validate. For customers that require workarounds, we recommend that you consider failing over to VPN. For customers using Direct Connect gateway and Transit Gateway, you can create an AWS Site-to-Site VPN and attach it to your Transit Gateway, refer to steps <a href="https://aws.amazon.com/premiumsupport/knowledge-center/dx-configure-dx-and-vpn-failover-tgw/">here</a>. For other customers, we recommend establishing an AWS Site-to-Site VPN as a temporary backup path, refer to steps <a href="https://docs.aws.amazon.com/vpn/latest/s2svpn/SetUpVPNConnections.html">here</a>. We will provide another update by 7:00 PM PDT or sooner as new information becomes available.